Why Choose Novazen Solutions?
Quality Control Program
At Novazen Solutions, we understand that in today's competitive business landscape, effective quality systems are indispensable for delivering exceptional services to our clients. Our management is fully committed to providing services that align precisely with the specifications and expectations of our esteemed customers. As such, it is Novazen's policy to rigorously adhere to a quality control program, ensuring that both the program and our clients' requirements are met without compromise on every project we undertake.
We implement a comprehensive QA/QC program at Novazen Solutions, overseen by our dedicated QA/QC Manager. This manager holds the authority and autonomy to identify quality control issues, halt work if necessary, propose solutions, and verify the resolution of such issues. Additionally, the QA/QC Manager is tasked with documenting our established Quality Assurance/Quality Control Programs in a manner that strives to adhere to relevant Quality Systems standards.
Furthermore, at Novazen Solutions, we embrace a mandatory and closely monitored 3-tier Quality Assurance Process to consistently meet or surpass our clients' quality expectations while strictly adhering to specified turnaround times
Information Security Management System
Novazen Solutions employs appropriate IT security measures to uphold the confidentiality and integrity of all information involved in delivering our BPO services. These measures encompass, but are not restricted to, the following:
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Ensuring HIPAA compliance across all stages of work processing
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Implementing user authentication procedures
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Employing role-based, context-based, and user-based access controls
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Enforcing automatic log-off for inactive sessions
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Maintaining audit trails and logs for accountability
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Handling data encryption for enhanced security
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Employing an encrypted email system for secure communication